24-hour Cancellation Policy
Your appointments are very important to our Salon team professionals. We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you must provide us with a 24-hour notice. This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and we will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or "no shows" become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
- Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
- "NO SHOWS" will be charged 100% of service amount
We will always try our best to accommodate you if you're running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our team's day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such sutuations. Clients will generally be allowed a 10min grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the services in order to keep it in the time alotted for you. Please, always call if you even think you might be late; we'd rather know as early as possible so we can do our best to fit oyu in without upsetting the flow of our day!
Again, please remember that your appointments are reserved for you and only you. These policies allow us the apportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!